Education specific approaches – inclusive policy & practice
Inclusion isn’t about treating everyone the same – it’s about ensuring everyone gets what they need to thrive by introducing reasonable adjustments. There is much that individual team members can do to make things easier for PDAers in your setting – and its much more likely to be affective if everyone adopts changes as a matter of policy. If you are an individual teacher, support worker, or team member in an educational setting you might find it helpful to share the information in the following section with your leadership team. Personal practice section after this covers things you can do that make a difference as an individual practitioner even without this support.

Creating a PDA-friendly environment isn’t just about individual educators making changes – it’s about embedding flexibility and inclusion into the DNA of the whole setting. That means reviewing policies, building staff understanding, and creating systems that are responsive, not rigid.
Create a culture where personalised support is normalised. Explain to peers that different students have different needs, and that’s okay. This promotes empathy, not resentment, and strengthens your whole community.
Leadership and culture – a whole team commitment
Commission training on PDA for the whole setting – ideally co-produced or delivered with people who have lived experience – helps to build shared language, understanding and empathy. Include all staff, not just teaching teams. Office, lunch and support staff often have meaningful interactions with students that are overlooked in traditional training and will benefit from understanding different approaches.
Good teaching practice for PDAers suggests that using reflective practice to understand a student’s strengths, needs and responses to situations, then teaching using an empathetic low arousal approach improves outcomes. Developing a reflective culture also means making space for conversations about what’s working and what isn’t. That includes being honest about when things go wrong, supporting and empowering staff to adapt practices without fear of blame.
Behaviour and inclusion
It’s worth considering whether to replace “zero tolerance” with a commitment to understanding. Focusing on relational safety, not rule enforcement. Reviewing how you use isolation, restraint or exclusion – and asking whether these approaches create safety or fear.
Instead of public praise, stickers or points, consider using private, individual feedback. Recognising effort and progress in a way that doesn’t feel like control or expectation can be very effective.
Attendance and emotional wellbeing
Adapt attendance policies reframing absence as a health or SEN issue, not as truancy. Recording anxiety as a legitimate medical condition can help when seeking assessments or support. Work closely with students and families to understand what’s going on, validating student contributions and co-create gradual return plans that include shorter days, flexible entry points or time-limited goals.
It’s also helpful to appoint key adults, alongside tutors, who build trust with the student and can check in with daily. This consistency builds a sense of security and helps the school stay attuned to shifting needs.
Planning for EBSA and staged returns
A flexible, compassionate approach to EBSA can make the difference between recovery and long-term school refusal. This means recognising the reasons behind the avoidance – not punishing the behaviour – and working collaboratively to build a sustainable plan for re-engagement.
A staged return should focus on the student’s wellbeing, rather than ticking attendance boxes. Successful plans are co-created with students and families, and balance flexibility with clarity.
Key principles include:
- understanding what the student finds difficult – this may include sensory overload, social pressure, rigid routines or sudden changes
- agreeing realistic goals and a gradual increase in attendance or participation
- identifying key adults who can provide emotional safety and continuity
- offering alternative learning spaces, flexible start times or shorter days
- making room for autonomy in the process, so the student feels involved, not coerced
Schools do not need a formal diagnosis to offer this support.
Leadership teams play a key role in shaping how EBSA is understood and responded to. It is vital that EBSA is not treated as truancy or defiance. Instead, staff should be supported to recognise the signs of emotional burnout, masking, and sensory distress – especially in students who may not openly express what they’re experiencing.
Strategic planning should include:
- training on EBSA and school-related anxiety
- reviewing attendance policies to ensure they reflect a trauma-informed approach
- ensuring communication between SENCOs, class staff and families is clear, consistent and compassionate
- embedding flexibility into the culture, not just the crisis response
Uniform and sensory access
Applying the same logic to other parts of the day – lunch halls, corridors, changing rooms, outdoor spaces – and working with students to identify where changes could reduce overwhelm can make a real difference to a student’s ability to cope.
Reviewing your sensory environment is also helpful. Look at lighting (is it too bright or flickering?), noise levels (can these be reduced?), and temperature (can students regulate this themselves?). Sensory-friendly environments benefit everyone – not just PDAers.
Student voice and shared decision-making
A setting wide approach that centres around the student voice benefits everyone – not just PDAers. When students know they can ask for flexibility or speak up about what’s hard, it creates a more inclusive and emotionally safe learning environment for all.
Many students, particularly those with demand avoidant profiles, have experienced not being believed or being told their needs are unreasonable. This can lead to masking, withdrawal or pushback. Actively involving students in decisions that affect them helps reduce these risks. It says: we see you, we respect you, and we want to work with you.
Building student voice into the settings culture also makes flexibility feel normal – not a special exception. This removes stigma and encourages all students to share when something isn’t working, whether it’s about learning, the environment or relationships. You might consider trying:
- Regularly checking in with students about what’s working and what’s not – not just during formal reviews, but in everyday conversations.
- Offering safe, private ways for students to share feedback or ask for changes (written options, visuals or trusted staff).
- Including students in setting learning goals and identifying what support they feel they need.
- Keeping students informed about decisions, especially around changes to routines or support plans.
- Inviting them to participate in annual reviews, tutorials and disability advisor meetings – and respect their choice to opt out or attend in a way that feels safe.
EHCPs, internal support plans and reviewing support
It’s important to document any adjustments that have been put in place, whether through an EHCP or internal support plan, and share these with all team members and set a regular review period to ensure they are working. This offers a good framework for collaboration and whole school practice. It’s helpful to record both priority and non-negotiable adjustments for students.
If an EHCP is in place but the student is not coping, staff should work with families and SENCOs to identify what isn’t working and consider whether a review is needed. The EHCP should reflect the student’s communication style, emotional regulation needs, sensory sensitivities, and their preferred ways of learning. Where no EHCP is in place, but there are persistent unmet needs, school staff can initiate a statutory assessment request.
The PDA Society provides guidance on including PDA-specific information in EHCP applications and reviews.
Unfortunately, no single provision is likely to hold the key for PDAers so it’s important to recognise that even when taking account reasonable adjustments some students may still struggle in your placement, and they may need a different type of provision. Working with families to look at new options and providing evidence to support this change will be helpful.
Timetabling, curriculum and assessment
Look for ways to build student interests into the curriculum. Offer flexible approaches to timetabling – like co-planning the day, integrating rest periods, or creating opt-out options for events that feel too demanding. Think carefully about how academic progress is measured, and consider evidence based tools like the SCERTS model or Engagement for Learning Framework to reflect non-linear growth. The CAST universal design for learning framework may also be used to create customised goals, assessments, methods and materials.
Homework can also be a flashpoint. If “home is for recovery”, allow alternatives – such as completing work in school or offering extended deadlines.